Your phone system, inside your platform.
Stop paying for a separate phone service. Your mainframe includes a full business phone system — VoIP calls, routing, voicemail, call recording, and AI-powered answering — all integrated directly into your platform.
When a customer calls, your platform knows who they are, pulls up their history, and routes the call to the right person. If nobody's available, your AI agent picks up, handles the conversation, and logs everything in your system automatically.
Features
- Business Phone Numbers — local and toll-free numbers, port your existing number
- Smart Call Routing — route calls by department, availability, time of day, or customer type
- AI Answering — your AI agent handles calls when your team can't, with natural conversation
- Voicemail to Text — voicemails transcribed and delivered as notifications in your platform
- Call Recording — automatic recording with searchable transcripts
- SMS & MMS — send and receive text messages from your business number
- Call Analytics — volume, duration, response times, missed call tracking
Why It Matters
When your phone system is separate from your business software, every call is a context-switching exercise. Your team has to look up the customer, find their history, check their account — all while the customer waits. With Mainframe, all of that information is right there when the phone rings.